Cathay Pacific will honour first-class airfares sold at economy-class prices, it said today, as a handful of lucky passengers booked tickets for a fraction of the normal price.
Tickets worth up to £15,000 from Vietnam to New York were sold for just £1,300, which works out at just £0.15 per mile. The typical rate is £1.66 per mile.
A technical glitch saw several thousand first-class and business-class tickets sold for economy-class prices on the airline’s website on 1 January.
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The airline today confirmed that it would honour the mis-sold tickets as a new year treat.
Vincent Lee Chun-fai, an IT professional based in New York, spent HK$12,921 (£1,303) on a first-class flight from Da Nang in Vietnam to New York, said The South China Morning Post. Booked today, for travel in March, the same journey would cost around HK$147,500.
This isn’t the first time that technical problems have resulted in huge costs to airlines that decide to honour their mistakes. In August 2018, Hong Kong Airlines accidentally sold round-trip business-class tickets between Los Angeles and various Asian cities for just US$560 (£444) and permitted travel on those tickets.